FAQ

Which card games are your products compatible with? 


Our products are designed to be compatible with all of the popular modern card games, such as Yu-Gi-Oh, Magic, Pokémon, etc. 

 

What kind of printing methods do you use for your playmats?


We offer two main printing methods:

Sublimation - Ink is "printed into" the mat. You will NOT be able to feel the ink with sublimation style printing, the mat will have a smooth surface. 


Physical Ink - Ink is "printed ONTO" the mat. You WILL be able to feel the ink with this printing style. If you run your hand across the playmat, it will be slightly raised where the art is. Our playmats and inks are carefully crafted to be resilient, but since this printing style is made with physical ink, it can fade over time - similar to how a shirt may fade after years of wear. 
 

How do I care for/clean my mat? 


For small stains, we recommend spot cleaning with a damp rag for both our cloth and leather playmats. Cloth mats can be submerged or rinsed in water if need be, and left to hang dry. 
 

Will your products be restocked in the future?


Most of our products are sold as Limited Releases. After they sell out, these "Limited Release" products will never be sold again. An old design may come back on a new fabric or with a different color scheme, but never the same as before. Limited Release products will be clearly marked as such. 
 

How many mats/deck boxes total are sold in a "Limited Release"? 


We don't always have an exact number. We work in small production runs. All of our accessories are produced with an extreme attention to detail. This would not be possible on a large or mass-produced scale. We make sure we're selling quality over quantity for all of our releases. 

 

Do you accept Returns? 


As a general rule, we do not offer refunds for any purchases made on our website. All sales are final, and once an order is placed and payment is received, it is considered a binding transaction.





Exceptions



While we adhere to a no-refund policy, there may be exceptions in specific circumstances, such as:

  1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 15 days of receiving the product. We will work with you to resolve the issue, which may include a replacement or store credit at our discretion. We are not responsible for damage caused by the postal service. 

  2. Shipping Errors: In the event of a shipping error on our part (e.g., wrong item shipped or missing items), we will rectify the mistake by sending the correct item or offering a store credit.

We reserve the right to update and modify this shipping policy at any time without prior notice. Please review this page periodically to stay informed about any changes.