FAQ

Our products are designed to be compatible with all of the popular modern card games, such as Yu-Gi-Oh, Magic, Pokémon, etc. 

We offer mats made with many different fabrics and leathers. We offer smooth fabrics, textured fabrics, and several types of leather. The material of the individual playmat will be clearly listed on the product page, as will a description of it's texture and feel. 

Physical Ink - Ink is "printed ONTO" the mat. You WILL be able to feel the ink with this printing style. If you run your hand across the playmat, it will be slightly raised where the art is. Our playmats and inks are carefully crafted to be resilient, but since this printing style is made with physical ink, it can fade over time - similar to how a shirt may fade after years of wear. 

 

We asked ourselves, "If we wanted to produce the best playmat on the market - the highest quality and best feeling possible, regardless of the difficulty to source and produce, or any other limiting factors, what would that look like?" This is how our leather playmats came to be. Leather gives a luxurious feel that no other textile can replicate. Our leather playmats age gracefully, their look and feel improving over time. The surface becomes softer and smoother, colors may become richer and deeper. Lines, marks, mottling, and creases all contribute to the charming personality of your playmat. 

 

For small stains, we recommend spot cleaning with a damp rag for both our cloth and leather playmats. Cloth mats can be submerged or rinsed in water if need be, and left to hang dry. Leather mats can be damaged by being fully submerged in water, or exposed to excessive amounts of water. Scratches and marks can easily be rubbed out of leather with a dry towel. 

 

Most of our products are sold as Limited Releases. After they sell out, these "Limited Release" products will never be sold again. An old design may come back on a new fabric or with a different color scheme, but never the same as before. Limited Release products will be clearly marked as such. 

 

We don't always have an exact number. We work in small production runs. All of our accessories are produced with an extreme attention to detail. This would not be possible on a large or mass-produced scale. We make sure we're selling quality over quantity for all of our releases. 

As a general rule, we do not offer refunds for any purchases made on our website. All sales are final, and once an order is placed and payment is received, it is considered a binding transaction.

While we adhere to a no-refund policy, there may be exceptions in specific circumstances, such as:

1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 15 days of receiving the product. We will work with you to resolve the issue, which may include a replacement or store credit at our discretion. We are not responsible for damage caused by the postal service. 

2. Shipping Errors: In the event of a shipping error on our part (e.g., wrong item shipped or missing items), we will rectify the mistake by sending the correct item or offering a store credit.

We reserve the right to update and modify this shipping policy at any time without prior notice. Please review this page periodically to stay informed about any changes.